Outage in Snyk

Snyk Support services degraded, impacting login, case view and creation, community discussion, and support replies

Resolved Minor

March 31, 2025 - Started 12 months ago - Lasted about 5 hours
Official incident page

Incident Report

Service to the Snyk support portal (support.snyk.io) is currently degraded. Customers will not be able to log in to the support portal, view or create cases, use the community discussion, or search knowledge articles. Customers can create a case by sending an email to support@snyk.io; however, Snyk Support is currently unable to reply to cases. The service is supported by a third-party vendor, and we are diligently working with them to resolve the issue and restore service. We will provide an update on this page once the issue is resolved or if there is a material development.

Need to monitor Snyk outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/01/2025 06:12AM

Support services are fully operational.
Snyk incident response is standing down

MONITORING 12 months ago - at 04/01/2025 03:45AM

A fix has been identified and deployed. All support services are restored. We are currently monitoring the results

INVESTIGATING 12 months ago - at 04/01/2025 01:44AM

Service to the Snyk support portal (support.snyk.io) is currently degraded.
Customers will not be able to log in to the support portal, view or create cases, use the community discussion, or search knowledge articles.
Customers can create a case by sending an email to support@snyk.io; however, Snyk Support is currently unable to reply to cases.
The service is supported by a third-party vendor, and we are diligently working with them to resolve the issue and restore service.
We will provide an update on this page once the issue is resolved or if there is a material development.

Latest Snyk outages

Snyk Recurring Tests Degraded - about 6 hours ago

Snyk GitHub Cloud App Integrations Degraded - about 8 hours ago

Free Users Unable to Sign up for Snyk - 7 days ago

Degradation of Bitbucket Cloud integration services - 9 days ago

Snyk Recurring Tests Degraded - 13 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook