Snyk temporarily disabled their email-to-case functionality, preventing customers from creating or replying to support cases via email for 38.6 hours. During the outage, customers had to use the direct ticketing portal for all support interactions. The email functionality was restored and monitored for stability before the incident was fully resolved.
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Services have remained unaffected during our monitoring period.
The Snyk Incident Response has been stood down.
We have re-enabled the email-to-case feature, allowing customers to create and reply to cases via email.
Monitoring is now underway to ensure the services remains stable.
Please note that the ability to create or reply to cases via email has been temporarily turned off.
If you need to log a new issue or update an existing case, please do so directly through the ticketing portal. We will let you know as soon as email functionality is restored. Thank you for your patience!
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