Outage in SocialDog

Regarding system incident

Resolved Minor
June 20, 2024 - Started 6 months ago - Lasted 13 days
Official incident page

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Outage Details

We are currently experiencing a problem with X (Twitter) connection. We apologize for any inconvenience. [Incident period] - From 6/15/2024 to the present [Features affected] - Failure to link X(Twitter) account with 2-factor authentication set up - The X (Twitter) accounts that have already been linked will not be affected. [Cause] - Failure of the X (Twitter) API. [Expected recovery] - Recovery prospects are undetermined. [Current status] ・X (Twitter) is investigating the problem. Please wait for a while until the problem is resolved.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/03/2024 07:48AM

[Current status]
- The X (Twitter) problem has not been resolved, but improvements have been made so that it can be connected.

INVESTIGATING 6 months ago - at 06/25/2024 05:17AM

[Features affected]
- Some X accounts cannot be connection.
- Although the detailed conditions are unknown, some accounts are in a state where they can be linked, and it is possible that the X connection behavior differs from one X account to another. Therefore, we would appreciate it if you could try the linkage once with your account.
- We have confirmed that some users can connection their accounts once they turn off the two-factor authentication.

[Current status]
- X (Twitter) is investigating the problem.

INVESTIGATING 6 months ago - at 06/20/2024 02:36AM

We are currently experiencing a problem with X (Twitter) connection.
We apologize for any inconvenience.

[Incident period]
- From 6/15/2024 to the present

[Features affected]
- Failure to link X(Twitter) account with 2-factor authentication set up
- The X (Twitter) accounts that have already been linked will not be affected.

[Cause]
- Failure of the X (Twitter) API.

[Expected recovery]
- Recovery prospects are undetermined.

[Current status]
・X (Twitter) is investigating the problem.

Please wait for a while until the problem is resolved.

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