Outage in SocialDog

Regarding system incident

Resolved Major
November 29, 2024 - Started 23 days ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently experiencing a problem with X (Twitter) integration. We are investigating the cause of the problem and restoring the system. We apologize for any inconvenience caused. If you have any urgent inquiries, please contact us through the following link. https://support.social-dog.net/contact
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 11/29/2024 09:05AM

The incident is now resolved.
We apologize for any inconvenience.

[Incident period]
November 29, 2024 10:15 - November 29, 2024 10:50

[Cause]
Due to X API failure

IDENTIFIED 23 days ago - at 11/29/2024 02:52AM

We are currently working on restoring the reservation posting and X (Twitter) account linkage.

[Current Status]
Data updating of the dashboard is currently suspended.
We expect to resume updating data for users of paid plans by the end of today.

[The period during which the reservation submission and X (Twitter) account linkage were suspended].
November 29, 2024 10:15 - November 29, 2024 10:50

We apologize for any inconvenience.

INVESTIGATING 23 days ago - at 11/29/2024 01:38AM

We are currently experiencing a problem with X (Twitter) integration.
We are investigating the cause of the problem and restoring the system.

We apologize for any inconvenience caused.

If you have any urgent inquiries, please contact us through the following link.
https://support.social-dog.net/contact

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