Outage in SocialDog
Instagram follower metrics data retrieval issue
Resolved MajorIncident Report
We are currently experiencing an issue with Instagram metrics where new followers and unfollowed data cannot be retrieved.
We are investigating, but the issue appears to be related to Instagram API service availability.
Scope of Impact:
Users who have connected Instagram accounts and have more than 100 followers.
Components affected
SocialDog Dashboard
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 01/27/2025 01:18AM
Update:
Data retrieval is confirmed working for connected accounts have more than 100 followers.
INVESTIGATING
9 months ago - at 01/22/2025 09:10AM
We are currently experiencing an issue with Instagram metrics where new followers and unfollowed data cannot be retrieved.
We are investigating, but the issue appears to be related to Instagram API service availability.
Scope of Impact:
Users who have connected Instagram accounts and have more than 100 followers.
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