Outage in SocialDog

Instagram follower metrics data retrieval issue

Resolved Major
January 22, 2025 - Started 14 days ago - Lasted 5 days
Official incident page

Need to monitor SocialDog outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including SocialDog, and never miss an outage again.
Start Free Trial

Outage Details

We are currently experiencing an issue with Instagram metrics where new followers and unfollowed data cannot be retrieved. We are investigating, but the issue appears to be related to Instagram API service availability. Scope of Impact: Users who have connected Instagram accounts and have more than 100 followers.
Components affected
SocialDog Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 01/27/2025 01:18AM

Update:
Data retrieval is confirmed working for connected accounts have more than 100 followers.

INVESTIGATING 14 days ago - at 01/22/2025 09:10AM

We are currently experiencing an issue with Instagram metrics where new followers and unfollowed data cannot be retrieved.

We are investigating, but the issue appears to be related to Instagram API service availability.

Scope of Impact:
Users who have connected Instagram accounts and have more than 100 followers.

Latest SocialDog outages

Regarding system incident - 2 months ago
Regarding system incident - 5 months ago
Regarding system incident - 6 months ago
Regarding system incident - 6 months ago
Regarding system incident - 8 months ago

Rely on a lot of vendors? We make monitoring them easy

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3722 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook