Outage in SocialDog

Issue with Data Display and Retrieval for Certain Features

Resolved Major

January 20, 2026 - Started 3 months ago - Lasted about 6 hours
Official incident page

Incident Report

Thank you for using SocialDog. We are currently experiencing an issue with some SocialDog features due to an external system (data infrastructure) failure. During this time, the following features may be temporarily unavailable or may not display data correctly. 【Affected Features】・Post Engagement ・Post Performance ・Competitor Analysis ・Campaigns 【Occurrence Period】 2026/01/21 10:45 (JST) - Ongoing 【Cause and Status】 We have confirmed that a temporary failure has occurred in the external infrastructure used by our system. We are currently investigating the issue for resolution. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

Components affected

SocialDog Dashboard SocialDog Tweet engagement

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/21/2026 07:48AM

The incident is now resolved.
We apologize for any inconvenience.

MONITORING 3 months ago - at 01/21/2026 05:11AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 01/21/2026 02:26AM

Thank you for using SocialDog.

We are currently experiencing an issue with some SocialDog features due to an external system (data infrastructure) failure. During this time, the following features may be temporarily unavailable or may not display data correctly.

【Affected Features】
・Post Engagement
・Post Performance
・Competitor Analysis
・Campaigns

【Occurrence Period】
2026/01/21 10:45 (JST) - Ongoing

【Cause and Status】
We have confirmed that a temporary failure has occurred in the external infrastructure used by our system. We are currently investigating the issue for resolution.

We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

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