Outage in Socket
Delayed updates for ticketing integrations
Resolved MinorIncident Report
Summary AI Generated
Ticketing integrations experienced delays in creating, updating, and closing tickets for approximately 7.2 hours. A fix was deployed to restore normal ticket processing for new events, after which missed events from the incident window were replayed to ensure all tickets were properly created, updated, or closed. The incident was fully resolved once all events were successfully replayed.
We have observed that ticketing integrations are having delays in creating/updating/closing tickets. We have identified the cause and are working on a fix.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 10/01/2026 03:06PM
This incident has been resolved.
MONITORING
6 days ago - at 10/01/2026 02:56PM
All the events have been replayed successfully. The tickets have been created/updated/closed accordingly.
IDENTIFIED
6 days ago - at 10/01/2026 01:15PM
The events that were missed during the incident window are being replayed now. The tickets should be creating/updating/closing.
IDENTIFIED
6 days ago - at 10/01/2026 09:02AM
We have deployed a fix for new creations/updates/deletions going forwards. We are working on un-sticking delivery of the events from earlier in the incident window.
IDENTIFIED
6 days ago - at 10/01/2026 07:59AM
We have observed that ticketing integrations are having delays in creating/updating/closing tickets. We have identified the cause and are working on a fix.
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