Outage in SoftwarePlant
Disabled Jira webhook synchronisation
Major
May 04, 2026 - Started 3 days ago
Official incident page
Official incident page
Incident Report
We are currently experiencing issues with webhooks (Jira events), which may result in a lack of data synchronization between Jira and BigPicture.
Our team is actively working on resolving the problem. We will provide an update as soon as more information becomes available.
Components affected
SoftwarePlant BigPicture Jira Cloud AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
2 days ago - at 05/05/2026 10:55AM
Some Jira issues may not sync with BigPicture due to non-working webhooks.
Workarounds:
• Task data issues → use Resynchronize from the menu
• Other issues → Clear cache
ETA: 08 May (8.05)
IDENTIFIED
3 days ago - at 05/04/2026 01:20PM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 days ago - at 05/04/2026 01:18PM
We are currently experiencing issues with webhooks (Jira events), which may result in a lack of data synchronization between Jira and BigPicture.
Our team is actively working on resolving the problem. We will provide an update as soon as more information becomes available.
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