ELEVATED ERROR RATES ON MULTIPLE ACCOUNTS API ENDPOINTS

The incident identified to be impacting multiple API endpoints intermittently between 23:00 CEST and 23:17 CEST on 24.05.2026, resulting in elevated API error rates has been resolved.

Services have been monitored in order to ensure that all operations are running within normal service levels.

Partner/Customer Impact Resolution:

5XX API error messages are no longer returned from multiple API endpoints across all services and customers will no longer receive error messages in the partner mobile or web applications.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

The incident has been resolved. No further updates would be provided

We apologize for any inconveniences this outage may have caused.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

We are experiencing 5XXs API error messages to be returned on multiple API endpoints to our Partners starting 23:00 CEST. The issue has been mitigated as of 23:17 CEST.

Partner Impact:

• Partners/Customers attempting to process transactions would have experienced delays

5XXs errors while calling the below API Endpoints:

• GET /v1/persons/{person_id)/accounts/{account_id}
• GET /v1/accounts/{account_id)/balance
• GET /v1/persons/{person_id)/accounts

Customer Impact: Customers might experienced error messages while attempting to retrieve transaction information and while fetching account balance

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

API Reference Documentation:

Partners/Customers attempting to use the services associated to the endpoints would have been presented with either generic error messages or specific to each Partner's implementation of the endpoint/s.

We will share more details on the error after further investigation is performed.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.