Partial Outage – SEPA Instant Transactions

The issue impacting incoming and outgoing SEPA Instant transactions has been fully resolved, and services are operating at normal levels.

We are currently observing an decraese in outgoing & incoming SEPA Instant transactions clearance rates since ~ 15:34 CEST.
There is no technical issue detected on Solaris side yet it's suspected issue is related to external source.

Partner Impact/Customer Impact:

For Outgoing SEPA Instant transfers -> Partners would observe increase in declined for outgoing SEPA instant transactions with code AB08. Indicating offline creditors banks.

For Incoming SEPA Instant transfers -> Partners would notice decrease in volume of incoming SEPA Instant transactions.

In case of persistent error messages, Partners are advised to inform Customers of possibility of performing the usual SEPA Credit Transfer as an alternative.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

Relevant Doc:

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.