Outage in Solidgate
Subscriptions potential issues
Resolved MinorIncident Report
We're experiencing potential faults in Subscription service due to instabilities on our infrastructure provider's side. Our team is actively working on resolving this as quickly as possible. We will reprocess all subscriptions that are possible.
We will provide further updates as necessary.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 01/13/2026 07:24PM
We experienced partial AWS infrastructure unavailability, which resulted in delays in the delivery of certain events, subscription status updates, and webhook dispatches.
Please note that payment processing continued to operate normally and was not affected by this incident. Any anomalies that may have occurred will be corrected.
The root cause has been identified, and we are currently working on full resolution and implementing measures to prevent similar situations in the future.
The incident started at 16:43 UTC and finished at 16:54 UTC. This incident has been resolved.
Thank you for your understanding, and we apologize for any inconvenience this may have caused.
INVESTIGATING
about 1 month ago - at 01/13/2026 05:07PM
We're experiencing potential faults in Subscription service due to instabilities on our infrastructure provider's side. Our team is actively working on resolving this as quickly as possible. We will reprocess all subscriptions that are possible.
We will provide further updates as necessary.
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