Outage in Sonar

IPPay Intermittent Connection Failures

Resolved Minor
December 30, 2025 - Started 14 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are seeing an increase in IPPay connection failures. We have reached out to IPPay, as we see 20% of the connections fail with IPPay.
Components affected
Sonar ippay

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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 12/31/2025 12:04AM

This incident has been resolved.

MONITORING 14 days ago - at 12/30/2025 11:21PM

As of 3:30pm CST, we stopped seeing IPPay failures. We are currently monitoring at this time.

INVESTIGATING 14 days ago - at 12/30/2025 10:32PM

IPPay is still investigating at this time. If you experience any failed payments, if you attempt another payment, this will most likely be successful. The current failure rate is 20 to 30% for IPPay. No other payment processors are impacted.

INVESTIGATING 14 days ago - at 12/30/2025 08:42PM

We are seeing an increase in IPPay connection failures. We have reached out to IPPay, as we see 20% of the connections fail with IPPay.

Latest Sonar outages

Reporting Delays - 28 days ago
Application Unavailable - about 1 month ago
Sonar Application Unavailable - about 1 month ago
sonarPay Degraded Performance - about 2 months ago

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