Outage in SonarQube

Customers unable to apply coupon to newly created Sonarcloud organization

Resolved Major
May 03, 2023 - Started over 2 years ago - Lasted about 22 hours
Official incident page

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Outage Details

When creating a new Sonarcloud organization, regardless of the ALM platform used (BitBucket, GitHub, etc.), if the user wants to add a coupon during this process, they are redirected to the create organization page. To address this issue, a workaround has been provided: the user can first create a free organization and then upgrade it by applying the coupon. A permanent fix for this issue will be implemented in production by the end of business day on May 4, 2023.
Components affected
SonarQube Web
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/04/2023 01:42PM

This incident has been resolved.

INVESTIGATING over 2 years ago - at 05/03/2023 03:27PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 05/03/2023 03:27PM

When creating a new Sonarcloud organization, regardless of the ALM platform used (BitBucket, GitHub, etc.), if the user wants to add a coupon during this process, they are redirected to the create organization page.

To address this issue, a workaround has been provided: the user can first create a free organization and then upgrade it by applying the coupon.

A permanent fix for this issue will be implemented in production by the end of business day on May 4, 2023.

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