Outage in Soomo Learning

Degraded Performance of Soomo Messenger and Help Center Articles

Resolved Minor
October 20, 2025 - Started 2 days ago - Lasted about 10 hours
Official incident page

Incident Report

Soomo’s Messenger and Help Center provider is experiencing degraded performance. Users may not be able to load the Soomo Messenger or our Help Center articles. We are monitoring this until the issue is resolved.
Components affected
Soomo Learning Soomo Messenger

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/20/2025 10:50PM

This incident has been resolved.

MONITORING 1 day ago - at 10/20/2025 10:17PM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 10/20/2025 09:27PM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 10/20/2025 08:23PM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 10/20/2025 07:15PM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 10/20/2025 06:18PM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 10/20/2025 05:15PM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 10/20/2025 04:10PM

We are continuing to monitor for any further issues.

MONITORING 1 day ago - at 10/20/2025 02:33PM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 10/20/2025 12:58PM

Soomo’s Messenger and Help Center provider is experiencing degraded performance. Users may not be able to load the Soomo Messenger or our Help Center articles. We are monitoring this until the issue is resolved.

Latest Soomo Learning outages

Upstream service provider issue impacting site performance - 1 day ago
Degraded Performance of Soomo Reporting and Due Date Manager - 4 months ago
Degraded Performance of Soomo Messenger and Help Center Articles - 11 months ago
Degraded Performance of Soomo Messenger and Help Center Articles - over 1 year ago
Connectivity issues - almost 2 years ago

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