Outage in Soracom

Connectivity Issue Affecting SORACOM Air for Sigfox

Resolved Major
March 05, 2022 - Started over 3 years ago - Lasted 23 days
Official incident page

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Outage Details

(English follows Japanese) 現在、グローバルカバレッジにおいて SORACOM Air for Sigfox の通信に問題が起きています。エンジニアチームが調査しています。 --- Our engineering team has observed an unusual increase in connection failures affecting SORACOM Air for Sigfox in Global coverage, and is currently investigating the issue.
Components affected
Soracom Global coverage
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 03/06/2022 03:17AM

(English follows Japanese)

グローバルカバレッジの SORACOM Air for Sigfox の通信ができない問題について、対応が完了しました。
現在、通常どおりのサービスレベルに戻るまで経過を観察しています。完全な復旧が確認されたら改めてこちらのページでお知らせいたします。
---
Our Engineers have implemented a fix about the issue with SORACOM Air for Sigfox communication for global coverage.
We are currently monitoring our networking components as the service is recovering, and will update this page once the service is fully restored.

IDENTIFIED over 3 years ago - at 03/06/2022 01:59AM

(English follows Japanese)

グローバルカバレッジの SORACOM Air for Sigfox の通信ができない問題について、原因の特定が完了し対策を開始しています。
事象に進展があり次第、または 日本時間 2022-03-06 18:00 までを目途に、あらためてこのページでお知らせいたします。
---
We have identified the root cause of the issue with SORACOM Air for Sigfox communication for global coverage, and the engineering team is currently implementing a fix.
We will update this page once there is any progress, or no later than 2022-03-06 09:00 UTC.

INVESTIGATING over 3 years ago - at 03/06/2022 01:13AM

(English follows Japanese)

現在、グローバルカバレッジにおいて SORACOM Air for Sigfox の通信に問題が起きています。エンジニアチームが調査しています。
---
Our engineering team has observed an unusual increase in connection failures affecting SORACOM Air for Sigfox in Global coverage, and is currently investigating the issue.

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