Outage in Soracom

Connectivity issue affecting planP1

Resolved Minor
November 25, 2022 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Need to monitor Soracom outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Soracom, and never miss an outage again.
Start Free Trial

Outage Details

(English follows Japanese) SORACOM IoT SIM (planP1) にて、一部の国で繋がりにくい事象を確認しています。エンジニアチームが調査しています。 --- Our engineering team has observed an unusual increase in the number of SORACOM IoT SIMs (planP1) that are unable to connect in some countries and is currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/25/2022 10:34AM

(English follows Japanese)

日本時間 2022-11-25 18:08 頃まで、SORACOM IoT SIM (planP1) において一部の国で繋がりにくい事象が発生しておりました。
事象の復旧と経過観察が完了しており、現在は平常通りご利用いただけます。なお、接続できない状況が継続している場合はユーザーコンソールからのセッション削除や端末の再起動などによりセッションの再作成をお試しください。
このたびはご迷惑をおかけし、誠に申し訳ありませんでした。

---
The connectivity issue affecting SORACOM IoT SIMs (planP1) in several countries has been resolved as of 2022-11-25 09:08 UTC.
The service is now operating normally. If your device has been unable to connect to the cellular network, please try to reconnect, which can be done by deleting the session from the SORACOM User Console and/or rebooting your devices.
We sincerely apologize for any inconvenience caused during this time.

MONITORING about 2 years ago - at 11/25/2022 09:30AM

(English follows Japanese)
SORACOM IoT SIM (planP1) で発生していた問題について、現在までに回復傾向を確認しており、通常通りのサービスレベルに戻るまで経過を観察しています。完全な復旧を確認でき次第、あらためてこのページでお知らせいたします。
---
We have confirmed a recovery trend so far, and are monitoring the connectivity issue affecting SORACOM IoT SIMs (planP1) as it is restored and the service level returns to normal.
We will update this page once we have confirmed full recovery.

INVESTIGATING about 2 years ago - at 11/25/2022 07:57AM

(English follows Japanese)
SORACOM IoT SIM (planP1) にて、一部の国で繋がりにくい事象を確認しています。エンジニアチームが調査しています。
---
Our engineering team has observed an unusual increase in the number of SORACOM IoT SIMs (planP1) that are unable to connect in some countries and is currently investigating the issue.

Be the first to know when Soracom and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime