Outage in Soracom

Connectivity Issue for SORACOM IoT SIM (planX3)

Resolved Major
March 08, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

English follows Japanese SORACOM IoT SIM (planX3) にて、現在繋がりにくい状況となっています。エンジニアチームが調査しています。 --- Our engineering team has observed an unusual increase in the number of SORACOM IoT SIMs (planX3) that are unable to connect, and is currently investigating any potential issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/08/2023 08:52AM

(English follows Japanese)
日本時間 2023-03-08 15:53 頃から 16:06 頃の間、一部の SORACOM IoT SIM (planX3) にて接続しづらい事象が発生しておりました。原因の対処とその経過観察が完了しており、現在は平常通りご利用いただけます。このたびはご迷惑をおかけし、誠に申し訳ございませんでした。
---
The communication issue that affected Soracom IoT SIM (planX3) beginning on 2023-03-08 06:53 UTC has been resolved as of 2023-03-08 07:06 UTC. The service is now operating normally. We sincerely apologize for any inconvenience caused during this time.

MONITORING over 1 year ago - at 03/08/2023 07:20AM

(English follows Japanese)
SORACOM IoT SIM (planX3) で発生していた問題について、現在までに回復傾向を確認しており、通常通りのサービスレベルに戻るまで経過を観察しています。完全な復旧を確認でき次第、あらためてこのページでお知らせいたします。
---
We have confirmed a recovery trend so far, and are monitoring the connectivity issue affecting SORACOM IoT SIMs (planX3) as it is restored and the service level returns to normal.
We will update this page once we have confirmed full recovery.

INVESTIGATING over 1 year ago - at 03/08/2023 07:07AM

English follows Japanese
SORACOM IoT SIM (planX3) にて、現在繋がりにくい状況となっています。エンジニアチームが調査しています。
---
Our engineering team has observed an unusual increase in the number of SORACOM IoT SIMs (planX3) that are unable to connect, and is currently investigating any potential issue.

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