Outage in Soracom

Multi-byte character corruption issue affecting SORACOM Harvest Data

Resolved Major
April 03, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

(English follows Japanese) 現在、SORACOM Harvest Data に送信された一部のデータにおいて日本語などのマルチバイト文字を含むデータが文字化けを起こす事象が発生しています。エンジニアチームが調査しています。 Our engineering team has observed some data including multi-byte character sent to SORACOM Harvest Data are garbled, and is continuously investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/04/2023 03:37AM

(English follows Japanese)

SORACOM Harvest Data に送信された日本語などのマルチバイト文字を含むデータが文字化けを起こす事象について、原因の対処とその経過観察が完了しており、現在は平常通りご利用いただけます。
このたびはご迷惑をおかけし、誠に申し訳ございませんでした。
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We have completed our action to correct the issue of garbled data sent to SORACOM Harvest Data and its follow-up. The service is now available as usual.
We apologize for any inconvenience caused.

IDENTIFIED over 1 year ago - at 04/04/2023 12:18AM

(English follows Japanese)

SORACOM Harvest Data に送信された日本語などのマルチバイト文字を含むデータが文字化けを起こす事象について、調査の結果 SORACOM Harvest Data に保存・格納されたデータへの影響はなく、SORACOM ユーザーコンソール上の表示に起因する事象であることを確認いたしました。
引き続きエンジニアリングチームが対応中です。
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As a result of our investigation, we have confirmed that the data stored in SORACOM Harvest Data is not affected and that the problem is caused by the display issue on the user console.
Our engineering team continues to work on resolving the issue.

INVESTIGATING over 1 year ago - at 04/03/2023 11:31PM

(English follows Japanese)

現在、SORACOM Harvest Data に送信された一部のデータにおいて日本語などのマルチバイト文字を含むデータが文字化けを起こす事象が発生しています。エンジニアチームが調査しています。

Our engineering team has observed some data including multi-byte character sent to SORACOM Harvest Data are garbled, and is continuously investigating the issue.

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