Outage in Soundtrack Your Brand

A few players are experiencing problems streaming music

Resolved Major
October 05, 2023 - Started almost 2 years ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Soundtrack Your Brand Soundtrack API Soundtrack Your Brand Music, account management & payments
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/05/2023 06:32PM

This incident has been resolved.

MONITORING almost 2 years ago - at 10/05/2023 03:18PM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 10/05/2023 03:18PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 10/05/2023 01:31PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 10/05/2023 01:30PM

We are still experiencing the same issue, which means that some players may still experience problems playing music, particularly with new tracks that haven't been played before.

In the meantime, we advise refraining from assigning new music if possible. If the playback becomes stuck, please press play again.

Our engineers are actively working on resolving this issue. We appreciate your patience.

INVESTIGATING almost 2 years ago - at 10/05/2023 10:44AM

We are currently investigating this issue.

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