We are currently experiencing a problem with our service

The incident was caused by an issue with our third-party hosting provider. While the problem was ongoing, we actively explored alternative ways to mitigate the impact.

As a result of this incident, some devices may have become unpaired and will need to be re-paired. Music that was already played or cached should have worked, but there may have been difficulties updating to new schedules or playlists. With that said, everything should be back to normal now.

If you notice any further issues, please contact us at support@soundtrack.io

We’ve applied the currently necessary backend configuration to address the issue and are currently monitoring progress. It may take a little time for the situation to be fully resolved, but we’ll keep you informed.

We understand this may be disruptive and sincerely appreciate your patience. We’ll continue to provide updates as we make progress.

Update: We’ve narrowed down the issue and are starting to see improvements. We will continue to investigate and monitor the situation closely.

We understand this may be disruptive and sincerely appreciate your patience. We’ll keep you updated as we make progress.

Update: We are continuing to actively work on resolving the issue as quickly as possible.

We understand this may be disruptive and sincerely appreciate your patience. We will continue to provide updates as we make progress.

Update: We are actively working on alternative ways to resolve the issue as quickly as possible.

We understand this may be disruptive and sincerely appreciate your patience. We will continue to provide updates as we make progress.

Update: The previous solution didn’t fully resolve the issue. Our team is actively working on alternative ways to fix it as quickly as possible.

We understand this may be disruptive and sincerely appreciate your patience. We’ll continue to provide updates as we make progress.

Update: Things are now moving in the right direction and the situation is improving.

That said, we’re still dealing with some remaining effects from the incident and are continuing our work to fully stabilise the service.

Thank you for your patience, we’ll keep you updated as we make further progress.

We’re continuing to work on the issue, and current indications are that resolution could take some time.

If you have alternative ways to play music, we recommend using those in the meantime.

Our team is fully engaged and working with highest priority to resolve this as quickly as possible. We’ll share updates as soon as we have more information.

We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.