Outage in Soymach

Production Soymach disaster recovery in progress

Resolved Major
April 17, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We are starting the disaster recovery process for Soymach production environment. We will follow-up with updates.
Components affected
Soymach Mambu Production

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/17/2023 09:36AM

Production Soymach environments are now up and fully functional.

MONITORING over 2 years ago - at 04/17/2023 08:59AM

Production Soymach environments are now up and functional. We expect to complete the disaster recovery failback process after a few more internal changes to restore Audit Trail functionality.

INVESTIGATING over 2 years ago - at 04/17/2023 07:35AM

Disaster recovery process was partially completed and failed to recover Audit Trail functionality.

We are starting the disaster recovery failback process for Production Soymach environments. We will follow-up with updates.

INVESTIGATING over 2 years ago - at 04/17/2023 04:09AM

We are starting the disaster recovery process for Soymach production environment. We will follow-up with updates.

Latest Soymach outages

Issue impacting sandbox cloning and DB backup - about 1 year ago
Possible sandbox cloning failures - about 1 year ago
Mambu v9.155.2 will be rolled back due to the potential issue related to extracting excel reports in Mambu UI - almost 2 years ago
Mambu v9.154.1 will be rolled back due to the potential bug related to the increase of the EOD job - about 2 years ago
Mambu is releasing v9.152.1 on Production - about 2 years ago

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