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Outage in Spacebring

Customer credit balance doesn't update when permanent credits are given by administrator

Resolved Minor
April 16, 2025 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Permanent credits added manually by administrators are not currently appearing in the credit balance of some customers. Our team is aware of this issue and is actively working to resolve it as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/16/2025 11:28AM

This issue has been resolved. Credit balances are now updated for affected customers and correctly reflect credits previously given. Thank you for your patience while we worked to fix this.

IDENTIFIED about 1 year ago - at 04/16/2025 10:39AM

Permanent credits added manually by administrators are not currently appearing in the credit balance of some customers. Our team is aware of this issue and is actively working to resolve it as soon as possible.

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