Outage in Sparkcentral

Sentiment Analysis disruption for Inbound posts

Resolved Major

April 24, 2025 - Started 12 months ago - Lasted about 7 hours
Official incident page

Incident Report

We’re currently experiencing difficulties with sentiment analysis for inbound posts in Analytics. Our team is aware of the matter and is actively investigating. We’ll provide updates as soon as we have more information and restore full functionality. Thank you in advance for your kind patience and understanding.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/24/2025 02:56PM

We're pleased to inform you that the issue affecting Sentiment Analysis for Inbound Posts in Analytics has been successfully resolved. Our engineering team has implemented a fix, and services have been restored to normal operation.

We sincerely appreciate your patience while our team investigated and resolved the matter.

IDENTIFIED 12 months ago - at 04/24/2025 08:24AM

We’re currently experiencing difficulties with sentiment analysis for inbound posts in Analytics. Our team is aware of the matter and is actively investigating. We’ll provide updates as soon as we have more information and restore full functionality.

Thank you in advance for your kind patience and understanding.

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