Outage in Sparkcentral

Instagram posts containing more than one video attachment issues

Resolved Minor
April 25, 2025 - Started 14 days ago - Lasted 13 days
Official incident page

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Outage Details

Hey there. Meta is currently experiencing a service disruption affecting Instagram video posts with more than one video attached published from Hootsuite. You may have trouble with publishing Instagram posts with more than one video. Our team are aware of the situation and actively monitoring. Thank you in advance for your understanding. Please subscribe to receive status updates.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 05/08/2025 03:44PM

Our team has applied a fix that successfully decreased publishing errors with Instagram reels and video posts with more than one video attached in Hootsuite dashboards. Our engineering team will continue to engage with Meta to fully resolve the issue. Please contact our Hootsuite support team if you require further assistance.

MONITORING 3 days ago - at 05/06/2025 08:12PM

The Meta service disruption could potentially affect Instagram reels publishing, in addition to video posts with more than one video attached in Hootsuite. While Meta has acknowledged the disruption, there is no resolution ETA at this time.

MONITORING 3 days ago - at 05/06/2025 02:42PM

We remain in active communication with Meta regarding the ongoing matter affecting Instagram posts with multiple videos published via Hootsuite. While Meta has acknowledged the disruption, there is no resolution ETA at this time.

MONITORING 14 days ago - at 04/25/2025 10:19PM

The Meta service disruption affecting Instagram video posts with more than one video attached published from Hootsuite has been acknowledged by Meta. Our team continue to monitor the situation closely.

IDENTIFIED 14 days ago - at 04/25/2025 06:50PM

Hey there. Meta is currently experiencing a service disruption affecting Instagram video posts with more than one video attached published from Hootsuite. You may have trouble with publishing Instagram posts with more than one video.

Our team are aware of the situation and actively monitoring. Thank you in advance for your understanding.

Please subscribe to receive status updates.

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