Outage in Sparkcentral

Unable to adjust sentiment for Inbound messages via Inbox

Resolved Major

August 27, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing technical difficulties with Inbox 2.0. Some users may encounter challenges in adjusting the sentiment for Inbound messages via Inbox, as the option is currently missing. Our team is working to identify the root cause, and implement a fix as soon as possible. We'll continue to provide further updates as they become available. Thank you in advance for your kind patience and understanding.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/27/2025 02:08PM

We're pleased to inform you that the issue affecting the ability to adjust sentiment value for Inbox inbound messages has been successfully resolved.

Our engineering team has implemented a fix, and services have been restored to normal operation.

Thank you for your patience and cooperation throughout this incident.

INVESTIGATING 8 months ago - at 08/27/2025 01:05PM

We are experiencing technical difficulties with Inbox 2.0. Some users may encounter challenges in adjusting the sentiment for Inbound messages via Inbox, as the option is currently missing.

Our team is working to identify the root cause, and implement a fix as soon as possible. We'll continue to provide further updates as they become available.

Thank you in advance for your kind patience and understanding.

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