Outage in Sparkcentral

Account Creation Issues

Resolved Major
September 10, 2025 - Started 4 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue that is preventing some new users from completing the sign-up process. You may encounter an error message or be unable to create a new account at this time. Our engineering team is actively working to identify the root cause and restore normal service as quickly as possible. We sincerely apologize for any disruption this is causing to new users and thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 09/10/2025 08:53AM

This incident has been resolved as of 3:45 AM PST. The new user sign-up process is now fully operational. We apologize for the disruption.

MONITORING 4 days ago - at 09/10/2025 08:03AM

We have successfully resolved the issue that was preventing new users from completing the sign-up process. The incident occurred between approximately 01:00 AM PST and 3:45 AM PST on September 10th. All services are now functioning normally.
We sincerely apologize for any inconvenience this may have caused and thank you for your patience.

INVESTIGATING 4 days ago - at 09/10/2025 07:38AM

We are currently investigating an issue that is preventing some new users from completing the sign-up process. You may encounter an error message or be unable to create a new account at this time.
Our engineering team is actively working to identify the root cause and restore normal service as quickly as possible. We sincerely apologize for any disruption this is causing to new users and thank you for your patience.

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