DMs from X not reaching Inbox 2.0

We're pleased to inform you that the X issue affecting Direct Messages not reaching Inbox has been resolved. Our engineering team has verified the fix, and services have been restored to normal operation.

Thank you for your kind patience and understanding!

Our teams have reported this issue with X and are in close communication with them regarding this situation.

In the interim, X has advised that users can avoid this issue by not following back any user who initiates a new DM conversation. This ensures the message stays on the standard process for delivery to Inbox 2.0.
Kindly note this only applies to new DM conversations, this option will not work if we try to unfollow any users that have already reached out via a DM.

We will provide updates as they made available. We thank you for your patience.

We are continuing to investigate an issue preventing new X (Twitter) Direct Messages from appearing in Hootsuite Inbox 2.0. Our team has confirmed this is due to a platform change by X related to their new encrypted chat feature, which is impacting all third-party partners.
We apologize for this continued inconvenience.

We are continuing to monitor the ongoing service disruption affecting X Direct Messages.

Our team has confirmed this issue is related to a recent change in X's platform, specifically their new encrypted chat feature, which is preventing new DMs using the new feature from being received by Hootsuite Inbox 2.0.

We apologize for this continued inconvenience.

Hello. We are currently observing difficulties with direct messages from X set up with the new X encrypted chats reaching Hootsuite. You may experience difficulties with receiving DMs from X in Inbox 2.0. Our teams are currently investigating this situation. We thank you for your patience.