Outage in Sparkcentral
X data acquisition issues in Talkwalker
Resolved MinorIncident Report
Hi there! We are investigating an issue with our connection to the X (Twitter) API which is affecting data acquisition in our listening platforms, Hootsuite Listening and Talkwalker. Our engineering team is actively investigating to identify the root cause and path to resolution as soon as possible. We apologize for the inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 12/05/2025 09:39AM
Services have been fully restored. We have confirmed that X data is now being retrieved as expected within both Hootsuite Listening and Talkwalker. Thank you for your patience while our engineering team worked to resolve this.
MONITORING
2 months ago - at 12/05/2025 08:42AM
A fix has been implemented and we are observing that service levels are returning to normal. Users should now be able see new X (Twitter) data in Hootsuite Listening and Talkwalker. Historical data will automatically be backfilled. We will continue to monitor the system to ensure full stability.
INVESTIGATING
2 months ago - at 12/05/2025 08:08AM
We are continuing to investigate this issue.
INVESTIGATING
2 months ago - at 12/05/2025 08:01AM
Hi there! We are investigating an issue with our connection to the X (Twitter) API which is affecting data acquisition in our listening platforms, Hootsuite Listening and Talkwalker. Our engineering team is actively investigating to identify the root cause and path to resolution as soon as possible. We apologize for the inconvenience.
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