Outage in Sparkcentral

Assignment issues in Inbox 2.0

Resolved Minor

April 29, 2026 - Started about 17 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue where users are unable to assign conversations in Inbox 2.0. Users may experience failures when attempting to assign or reassign conversations within the Inbox 2.0 interface. Workaround: the mobile app is unaffected and users should be able to reassign on mobile. Our engineering team is actively investigating the issue to identify the root cause and path to resolution as soon as possible. We apologize for this inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED about 16 hours ago - at 04/29/2026 08:01AM

This incident has been resolved. The Inbox 2.0 assignment functionality is now loading correctly for all users. We apologize for any inconvenience this may have caused.

IDENTIFIED about 17 hours ago - at 04/29/2026 06:58AM

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