Outage in SparkPost

Elevated 5xx Transmissions API error rates for some SparkPost and SparkPost Enterprise customers (US hosted only)

Resolved Minor
October 27, 2022 - Started almost 3 years ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing a slightly elevated error rate on the Transmissions API (injection API) for some SparkPost and SparkPost Enterprise customers. Please retry any 5xx error. Note: This issue does not impact our SparkPost customers hosted in the EU.
Components affected
SparkPost Transmissions API - USA
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 10/28/2022 12:42AM

A fix has been implemented and we are monitoring results.

IDENTIFIED almost 3 years ago - at 10/28/2022 12:28AM

We are continuing the mitigation activities and the error rate continues to be very low. We will provide another update no later than 02:00 UTC.

IDENTIFIED almost 3 years ago - at 10/27/2022 10:35PM

We are continuing the mitigation activities and the error rate is improving, however it will be several more hours before the error rate is continuously within normal levels. We will provide another update at 00:30 UTC.

IDENTIFIED almost 3 years ago - at 10/27/2022 09:23PM

The issue has been identified; the slightly elevated error rate on the Transmissions API will continue until about 23:00 UTC while we mitigate the issue. We will move this Incident to "monitoring" when the error rate resumes to normal levels.

INVESTIGATING almost 3 years ago - at 10/27/2022 08:36PM

We are experiencing a slightly elevated error rate on the Transmissions API (injection API) for some SparkPost and SparkPost Enterprise customers. Please retry any 5xx error.

Note: This issue does not impact our SparkPost customers hosted in the EU.

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