Outage in Spendesk

Incident - Some Transactions Failing in the UK

Resolved Minor

March 13, 2025 - Started about 1 month ago - Lasted 7 days
Official incident page

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Outage Details

This incident only affects physical card transactions by UK customers. We have identified some card transactions that have failed without displaying any timeline information. We have contacted our UK Payment provider and we will provide an update as soon as it becomes available. Please accept our apologies for the inconvenience, and thank you for your patience.

Components affected

Spendesk Physical Cards Spendesk Subscription Cards Spendesk Virtual Cards

Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/20/2025 09:27AM

This incident is now stable.

IDENTIFIED about 1 month ago - at 03/19/2025 01:10PM

All impacted cards have been identified, their unblocking process began on March 18th and is still ongoing.

We are pleased to inform you that, as of last Friday, March 14th, no impact on new card transactions has been detected.

Thanks for your patience.

IDENTIFIED about 1 month ago - at 03/14/2025 01:19PM

The issue has been identified and a fix is being implemented as our main priority.
Thanks for your patience.

INVESTIGATING about 1 month ago - at 03/13/2025 07:58AM

This incident only affects physical card transactions by UK customers.

We have identified some card transactions that have failed without displaying any timeline information.

We have contacted our UK Payment provider and we will provide an update as soon as it becomes available.

Please accept our apologies for the inconvenience, and thank you for your patience.

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