Outage in Spendesk

Incident - Some Transactions Failing in the UK

Resolved Minor
March 13, 2025 - Started 9 months ago - Lasted 7 days
Official incident page

Incident Report

This incident only affects physical card transactions by UK customers. We have identified some card transactions that have failed without displaying any timeline information. We have contacted our UK Payment provider and we will provide an update as soon as it becomes available. Please accept our apologies for the inconvenience, and thank you for your patience.
Components affected
Spendesk Virtual Cards Spendesk Physical Cards Spendesk Subscription Cards

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 03/20/2025 09:27AM

This incident is now stable.

IDENTIFIED 9 months ago - at 03/19/2025 01:10PM

All impacted cards have been identified, their unblocking process began on March 18th and is still ongoing.

We are pleased to inform you that, as of last Friday, March 14th, no impact on new card transactions has been detected.

Thanks for your patience.

IDENTIFIED 9 months ago - at 03/14/2025 01:19PM

The issue has been identified and a fix is being implemented as our main priority.
Thanks for your patience.

INVESTIGATING 9 months ago - at 03/13/2025 07:58AM

This incident only affects physical card transactions by UK customers.

We have identified some card transactions that have failed without displaying any timeline information.

We have contacted our UK Payment provider and we will provide an update as soon as it becomes available.

Please accept our apologies for the inconvenience, and thank you for your patience.

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