Outage in Spendesk

[UK Entities] Partially degraded performance of KYC services

Resolved Minor
September 04, 2025 - Started about 2 months ago - Lasted 5 days
Official incident page

Incident Report

Our partner identified a technical issue affecting the processing of the KYC verification checks for our UK entities. Impact: Delay in KYC services for newly created account holders and also for the existing merchant and sub-merchants verifications and tax ID/company type checks. Therefore, newly created account holders may experience a delay before they can begin processing transactions. Their engineering team is currently investigating the issue. Thanks for your patience. Note(s): EEA & US entities are NOT impacted.
Components affected
Spendesk Physical Cards Spendesk Subscription Cards Spendesk Virtual Cards Spendesk Settings

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/09/2025 07:55AM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 09/04/2025 02:57PM

Our partner identified a technical issue affecting the processing of the KYC verification checks for our UK entities.

Impact: Delay in KYC services for newly created account holders and also for the existing merchant and sub-merchants verifications and tax ID/company type checks.
Therefore, newly created account holders may experience a delay before they can begin processing transactions.

Their engineering team is currently investigating the issue.

Thanks for your patience.

Note(s):
EEA & US entities are NOT impacted.

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