Outage in Spendesk

[UK Entities] Partially degraded performance of KYC services

Resolved Minor

September 04, 2025 - Started 8 months ago - Lasted 5 days
Official incident page

Incident Report

Our partner identified a technical issue affecting the processing of the KYC verification checks for our UK entities. Impact: Delay in KYC services for newly created account holders and also for the existing merchant and sub-merchants verifications and tax ID/company type checks. Therefore, newly created account holders may experience a delay before they can begin processing transactions. Their engineering team is currently investigating the issue. Thanks for your patience. Note(s): EEA & US entities are NOT impacted.

Components affected

Spendesk Physical Cards Spendesk Subscription Cards Spendesk Virtual Cards Spendesk Settings

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 09/09/2025 07:55AM

This incident has been resolved.

INVESTIGATING 8 months ago - at 09/04/2025 02:57PM

Our partner identified a technical issue affecting the processing of the KYC verification checks for our UK entities.

Impact: Delay in KYC services for newly created account holders and also for the existing merchant and sub-merchants verifications and tax ID/company type checks.
Therefore, newly created account holders may experience a delay before they can begin processing transactions.

Their engineering team is currently investigating the issue.

Thanks for your patience.

Note(s):
EEA & US entities are NOT impacted.

Latest Spendesk outages

Bookkeep - prepare page is unavailable - 1 day ago

Platform Service Disruption (Partial Outage) - 7 days ago

All Payables page unreachable for some companies. - 14 days ago

Expenses requests showing an incorrect status - 15 days ago

Incident impacting card creation and card operations - 22 days ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook