Outage in Spendesk
Duplicate card transactions for EEA customers
Resolved MinorIncident Report
We are investigating this issue.
Duplicate settlements are appearing for the same payment authorization. The initial investigation shows those duplicate transactions were made on September 20th.
We will provide updates as soon as possible.
Thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 09/29/2025 02:45PM
This incident has been resolved.
MONITORING
3 months ago - at 09/23/2025 08:54AM
A fix has been implemented and we are monitoring the results.
Duplicate transactions or refunds have been offset by extra rows.
INVESTIGATING
3 months ago - at 09/22/2025 09:48AM
We are investigating this issue.
Duplicate settlements are appearing for the same payment authorization. The initial investigation shows those duplicate transactions were made on September 20th.
We will provide updates as soon as possible.
Thank you for your patience.
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