Outage in Spendesk

Cards blocked by PBR & not unblocking automatically

Minor

May 05, 2026 - Started 9 days ago
Official incident page

Incident Report

We are currently investigating an issue where some cards recently blocked by our PBR (Play by the rule feature) system are not automatically unblocking as expected. Our engineering team is actively working on a fix and is committed to resolving this as soon as possible. We apologize for the inconvenience.

Components affected

Spendesk Virtual Cards Spendesk Physical Cards Spendesk Subscription Cards

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Latest Updates ( sorted recent to last )

IDENTIFIED 8 days ago - at 05/05/2026 11:21AM

We are continuing to work on a fix for this issue.

IDENTIFIED 8 days ago - at 05/05/2026 11:02AM

We have identified a potential root cause of the issue affecting cards blocked by our Play-by-the-rules feature (PBR) not being automatically unblocked. Our technical team is currently testing a fix. We apologize for the continued inconvenience and will keep you updated on our progress.

INVESTIGATING 9 days ago - at 05/05/2026 07:24AM

We are currently investigating an issue where some cards recently blocked by our PBR (Play by the rule feature) system are not automatically unblocking as expected.
Our engineering team is actively working on a fix and is committed to resolving this as soon as possible. We apologize for the inconvenience.

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