Mobile App Login – Service Disruption

The login issue affecting the Spendesk mobile application (iOS and Android) has been fully resolved. This incident was caused by a disruption on the side of our third-party device enrollment provider, Entrust, which impacted mobile login across all authentication methods. We sincerely apologize for any inconvenience this may have caused to your operations, and thank you for your patience throughout this incident.

A fix has been deployed for the login issue affecting the Spendesk mobile application (iOS and Android), which was caused by a disruption on the side of our device enrollment provider. Our technical team is actively monitoring the situation alongside our provider to confirm full resolution. We apologize for the disruption experienced and will update you as soon as we have verified that all mobile login functionality is fully restored.

We have identified the root cause of the login issue affecting the Spendesk mobile application (iOS and Android). Our technical team is actively implementing a fix and working to restore full mobile access as quickly as possible. We apologize for the continued inconvenience and will keep you informed of our progress.

We are currently investigating an issue affecting login on the Spendesk mobile application (iOS and Android). Users may encounter a "Failed to verify enrolment" error when attempting to log in via any authentication method. Please note that web access to Spendesk remains fully operational in the meantime. Our technical team is actively working to identify the root cause, and we sincerely apologize for the disruption this may cause to your operations — we will provide an update as soon as new information is available.