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Outage in Splunk Observability Cloud JP0

RUM MMS Data Drop — Missing Chart & Dashboard Data

Resolved Major
April 25, 2026 - Started 2 days ago - Lasted about 10 hours
Official incident page

Incident Report

We are investigating an issue affecting Real User Monitoring (RUM) metrics across all realms. Customers may experience custom metric MTS quota limits being exceeded, resulting in metric data being dropped. RUM metric dimensions that were previously available may be missing.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 04/26/2026 12:53AM

The outage impacting RUM MMS Data Drop has been resolved after internal engineering teams deployed a fix. All systems are operational and stable.

Thank you for your patience and understanding.

IDENTIFIED 1 day ago - at 04/25/2026 11:46PM

We are currently continuing to test the fix for the Real User Monitoring (RUM) metrics issue. We will share an update once we have further information.

IDENTIFIED 1 day ago - at 04/25/2026 10:24PM

We are currently continuing to test the fix for the Real User Monitoring (RUM) metrics issue. We are thoroughly validating the mitigation to ensure it resolves the issue effectively and maintains system stability. We appreciate your ongoing patience and will provide further updates as testing progresses.

IDENTIFIED 2 days ago - at 04/25/2026 06:35PM

We are continuing to work on the fix. We expect to have further updates within the next hour. We appreciate your patience as we work diligently to resolve this issue and restore full service.

IDENTIFIED 2 days ago - at 04/25/2026 05:05PM

The issue affecting Real User Monitoring (RUM) metrics  has been identified. The fix is currently being implemented. We are actively working to restore full service and will provide further updates as progress continues.

INVESTIGATING 2 days ago - at 04/25/2026 03:36PM

We are investigating an issue affecting Real User Monitoring (RUM) metrics across all realms. Customers may experience custom metric MTS quota limits being exceeded, resulting in metric data being dropped. RUM metric dimensions that were previously available may be missing.

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