Charts not Loading

This incident has been resolved.

We are continuing to monitor the environment to ensure full remediation.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Update 10:30 PST: We are also investigating reports of login issues. Users may experience difficulty authenticating or accessing their accounts at this time.

Our teams are continuing to monitor the environment and are actively working to fully resolve the issue.

We are continuing to monitor the environment. There is no change in status at this time; our teams remain focused on resolving the remaining isolated issues.

Update (8:50 AM PST): We have observed that charts are now loading successfully. While service is recovering, our teams remain on-site to investigate the root cause and ensure full system stability. We will continue to monitor performance closely.

Our teams are continuing their efforts to identify the root cause of this issue. There is no change in status to report at this time, but we are dedicating all necessary resources to reach a resolution. We will provide another update shortly.

Our investigation remains ongoing, and there is no change in status at this time. We are continuing to prioritize this issue and will provide the next update in thirty minutes.

Our teams continue working to identify the cause and implement a fix.

Charts for all customers may not be loading. Datapoint ingest is not affected. We are investigating and will provide an update shortly.