Outage in Splunk OnCall
Splunk On-Call - Disruption to Custom Paging Policies functionality
Resolved MajorIncident Report
Spunk On-Call Custom Paging Policies: We've identified an issue that inadvertently impacts Custom Paging Polices. Our Engineering team is working on a fix as soon as possible. In the meantime, please revert to a diversified Primary Paging policy in your User profile so as not to miss critical notification.
Helpful Paging Policy documentation:
---------------
Splunk On-Call Custom Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-custom-paging-policy-0
Splunk On-Call Primary Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-primary-paging-policy-0
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We apologize for the inconvenience!
Please reach out to the Splunk On-Call Support team with any questions: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/24/2026 05:14PM
The Splunk On-Call Custom Paging Policy feature is back to a fully operational status. This incident has been resolved.
Thank you for your patience while we resolved this issue. We apologize for any inconvenience!
Please reach out to the Splunk On-Call Support team with any questions:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
IDENTIFIED
3 days ago - at 03/23/2026 10:39PM
We continue to work towards a fix for this issue. Please ensure your Primary Paging Policy is sufficient for receiving critical alerts until this issue is resolved.
Helpful Paging Policy documentation:
---------------
Splunk On-Call Custom Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-custom-paging-policy-0
Splunk On-Call Primary Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-primary-paging-policy-0
---------------
Thanks for your continued patience while we work this issue to resolution. We apologize for the inconvenience!
Please reach out to the Splunk On-Call Support team with any questions:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
IDENTIFIED
3 days ago - at 03/23/2026 05:10PM
Spunk On-Call Custom Paging Policies: We've identified an issue that inadvertently impacts Custom Paging Polices. Our Engineering team is working on a fix as soon as possible. In the meantime, please revert to a diversified Primary Paging policy in your User profile so as not to miss critical notification.
Helpful Paging Policy documentation:
---------------
Splunk On-Call Custom Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-custom-paging-policy-0
Splunk On-Call Primary Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-primary-paging-policy-0
---------------
We apologize for the inconvenience!
Please reach out to the Splunk On-Call Support team with any questions: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support
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