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Outage in Splunk OnCall

Splunk On-Call - Disruption to Custom Paging Policies functionality

Resolved Major
March 23, 2026 - Started 24 days ago - Lasted 1 day
Official incident page

Incident Report

Spunk On-Call Custom Paging Policies: We've identified an issue that inadvertently impacts Custom Paging Polices. Our Engineering team is working on a fix as soon as possible. In the meantime, please revert to a diversified Primary Paging policy in your User profile so as not to miss critical notification. Helpful Paging Policy documentation: --------------- Splunk On-Call Custom Paging Policies: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-custom-paging-policy-0 Splunk On-Call Primary Paging Policies: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-primary-paging-policy-0 --------------- We apologize for the inconvenience! Please reach out to the Splunk On-Call Support team with any questions: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 03/24/2026 05:14PM

The Splunk On-Call Custom Paging Policy feature is back to a fully operational status. This incident has been resolved.

Thank you for your patience while we resolved this issue. We apologize for any inconvenience!

Please reach out to the Splunk On-Call Support team with any questions:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

IDENTIFIED 23 days ago - at 03/23/2026 10:39PM

We continue to work towards a fix for this issue. Please ensure your Primary Paging Policy is sufficient for receiving critical alerts until this issue is resolved.

Helpful Paging Policy documentation:
---------------
Splunk On-Call Custom Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-custom-paging-policy-0

Splunk On-Call Primary Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-primary-paging-policy-0
---------------
Thanks for your continued patience while we work this issue to resolution. We apologize for the inconvenience!

Please reach out to the Splunk On-Call Support team with any questions:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

IDENTIFIED 24 days ago - at 03/23/2026 05:10PM

Spunk On-Call Custom Paging Policies: We've identified an issue that inadvertently impacts Custom Paging Polices. Our Engineering team is working on a fix as soon as possible. In the meantime, please revert to a diversified Primary Paging policy in your User profile so as not to miss critical notification.

Helpful Paging Policy documentation:
---------------
Splunk On-Call Custom Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-custom-paging-policy-0

Splunk On-Call Primary Paging Policies:
https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/notifications/primary-paging-policy#configure-a-primary-paging-policy-0
---------------
We apologize for the inconvenience!

Please reach out to the Splunk On-Call Support team with any questions: https://help.splunk.com/en/splunk-observability-cloud/splunk-on-call/introduction-to-splunk-on-call/getting-started-guide-for-splunk-on-call-admins/contact-splunk-on-call-support

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