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Outage in Splunk Cloud

Cloud Region Network Connectivity Impact | CINC-66292 (Major Outage)

Resolved Minor
May 07, 2026 - Started 4 days ago - Lasted 3 days
Official incident page

Incident Report

Summary AI Generated

Splunk Cloud experienced a major outage lasting 61.6 hours due to a network connectivity issue with a third-party supplier in the us-east-1 region, making the platform inaccessible for a limited number of customers. The incident affected core components including Ingest, Search, and Index functionality. Recovery was gradual with most environments restored progressively, and the issue was fully resolved after teams worked with the supplier to implement mitigation efforts.

We are investigating an issue indicating one of our suppliers experiencing in us-east-1. As a result, the Splunk Cloud Platform environment may be inaccessible for limited number of customers in the specified region. Our teams are working with the provider to resolve this issue. Your patience is greatly appreciated and we will provide more updates upon resolution.

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Latest Updates ( sorted recent to last )
RESOLVED about 23 hours ago - at 05/10/2026 03:29PM

This issue has been resolved.

Teams will now begin their root cause analysis. If you believe that you are still impacted by this issue please contact customer support and reference CINC-66292.

IDENTIFIED 1 day ago - at 05/10/2026 01:04AM

Recovery continues to progress following our mitigation efforts. Most environments are operating normally, and we’re seeing stable performance across the majority of systems. A small number of customers may still experience intermittent impact as we complete final remediation and validation. Our team remains actively engaged and monitoring closely to confirm full stability.

IDENTIFIED 2 days ago - at 05/09/2026 02:46PM

Recovery continues following mitigation efforts. Most environments have recovered, though some customers may still experience intermittent impact while final remediation and validation are completed. Our team is actively monitoring to confirm full stability.

IDENTIFIED 2 days ago - at 05/09/2026 06:57AM

Service restoration is progressing steadily following the implementation of our mitigation efforts. While most environments have recovered, some customers may still experience intermittent impact as we finalize remediation and validation. Our team is actively monitoring all systems to ensure full stability.

INVESTIGATING 3 days ago - at 05/08/2026 11:15PM

Service restoration is progressing steadily following the implementation of our mitigation efforts. While most environments have recovered, some customers may still experience intermittent impact as we finalize remediation and validation. Our team is actively monitoring all systems to ensure full stability.

INVESTIGATING 3 days ago - at 05/08/2026 09:15PM

We are still investigating and recovery efforts remain in progress. Some impacted environments have shown improvement, but some customers may continue to experience service impact while remediation and validation continue. We will provide our next update by 23:00 UTC, or sooner if new information becomes available.

INVESTIGATING 3 days ago - at 05/08/2026 07:01PM

We are still investigating and recovery efforts remain in progress. Some impacted environments have shown improvement, but some customers may continue to experience service impact while remediation and validation continue. We will provide our next update by 21:00 UTC, or sooner if new information becomes available.

INVESTIGATING 3 days ago - at 05/08/2026 04:42PM

Update still investigating and recovery efforts remain in progress. Some impacted environments have shown improvement, but some customers may continue to experience service impact while remediation and validation continue. We will provide our next update by 19:00 UTC, or sooner if new information becomes available.

INVESTIGATING 3 days ago - at 05/08/2026 02:21PM

Update still investigating and recovery efforts remain in progress. Some impacted environments have shown improvement, but some customers may continue to experience service impact while remediation and validation continue. We will provide our next update by 17:00 UTC, or sooner if new information becomes available.

INVESTIGATING 3 days ago - at 05/08/2026 01:29PM

Update still investigating and recovery efforts remain in progress. Some impacted environments have shown improvement, but some customers may continue to experience service impact while remediation and validation continue. We will provide our next update by 15:00 UTC, or sooner if new information becomes available.

INVESTIGATING 3 days ago - at 05/08/2026 11:30AM

Investigation remains ongoing, and we continue to make progress toward recovery. Some affected infrastructure has stabilized, but some customers may still experience impact while remediation continues. Based on current recovery efforts, full restoration is expected to take several more hours. We will provide our next update by 13:00 UTC, or sooner if new information becomes available.

INVESTIGATING 3 days ago - at 05/08/2026 09:59AM

Investigation is ongoing, and remediation efforts are in progress. We will provide our next update by 11:00 UTC, or sooner if new information becomes available.

INVESTIGATING 3 days ago - at 05/08/2026 09:03AM

Investigation is ongoing, and remediation efforts are in progress. We will provide our next update by 10:00 UTC, or sooner if new information becomes available.

INVESTIGATING 3 days ago - at 05/08/2026 06:49AM

Investigation is in progress, we will provide our next update by 09:00 AM UTC, or sooner if new information becomes available.

INVESTIGATING 3 days ago - at 05/08/2026 05:35AM

Investigation is in progress, we will provide our next update by 07:00 AM UTC, or sooner if new information becomes available.

INVESTIGATING 3 days ago - at 05/08/2026 04:26AM

As teams continue to investigate we will tentatively provide our next update by 05:00 AM UTC, or sooner if new information becomes available.

INVESTIGATING 3 days ago - at 05/08/2026 03:28AM

We continue to investigate an issue indicating one of our suppliers experiencing in us-east-1. As a result, the Splunk Cloud Platform environment may be inaccessible for limited number of customers in the specified region.
Our teams are working with the provider to resolve this issue. Your patience is greatly appreciated and we will provide more updates upon resolution.

INVESTIGATING 3 days ago - at 05/08/2026 03:01AM

We are investigating an issue indicating one of our suppliers experiencing outage in us-east-1. As a result, the Splunk Cloud Platform environment may be inaccessible for limited number of customers in the specified region.
Our teams are working with the provider to resolve this issue. Your patience is greatly appreciated and we will provide more updates upon resolution.

INVESTIGATING 4 days ago - at 05/08/2026 01:53AM

We are investigating an issue indicating one of our suppliers experiencing in us-east-1. As a result, the Splunk Cloud Platform environment may be inaccessible for limited number of customers in the specified region.
Our teams are working with the provider to resolve this issue. Your patience is greatly appreciated and we will provide more updates upon resolution.

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