Outage in Spot AI

Low latency viewing and SMS alerts unavailable

Resolved Major

November 30, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

The issue has been identified with a third party provider. We are working with the vendor to restore services

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/30/2024 10:04PM

This should be resolved now. Please let us know if you continue to experience issues.

MONITORING over 1 year ago - at 11/30/2024 07:10PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 11/30/2024 05:37PM

We apologize for the inconvenience. We are continuing to work with our vendor to resolve this incident.

IDENTIFIED over 1 year ago - at 11/30/2024 03:53PM

To workaround the issues, you may use the following,
* For low latency live viewing or video walls (turn off webrtc settings for live and video walls in Admin->Configure->Organization Settings)
* Use e-mail notifications as a backup for SMS alerts

IDENTIFIED over 1 year ago - at 11/30/2024 03:44PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 11/30/2024 03:43PM

The issue has been identified with a third party provider. We are working with the vendor to restore services

Latest Spot AI outages

Dashboard loading slowness - about 1 month ago

Intermittent issues accessing Spot AI dashboard features for some users - 5 months ago

Issue with live and historical video playback - 8 months ago

Spot AI dashboard outage - 9 months ago

Dashboards not loading - 9 months ago

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