Outage in Sprinklr

Partial degradation in our AI capabilities for Agent Assist and Conversational AI+.

Resolved Minor

August 21, 2025 - Started 8 months ago - Lasted about 19 hours
Official incident page

Incident Report

Hi Team, We want to inform you that we are currently experiencing a partial degradation in our AI capabilities for Agent Assist and Conversational AI+. Our engineering team is actively investigating the issue and working on a resolution. We will share updates as soon as more information becomes available. Thank you for your patience and understanding.

Components affected

Sprinklr EMEA (Prod18) Sprinklr APAC (Prod11) Sprinklr America (Prod8) Sprinklr EMEA (Prod19) Sprinklr America (Prod6) Sprinklr EMEA (Prod5) Sprinklr EMEA (Prod17) Sprinklr APAC (Prod4) Sprinklr America (Prod2) Sprinklr EMEA (Prod15) Sprinklr EMEA (Prod3) Sprinklr America (Prod) Sprinklr America (Prod12) Sprinklr EMEA (Prod16)

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/22/2025 08:40AM

Hi Team,

We want to provide an update regarding the recent issue. We’re pleased to inform you that both the Conversational AI+ services and Agent Assist capabilities are now fully operational.

Our engineering team has successfully mitigated the issue, and all services are functioning as expected. We appreciate your patience and understanding throughout the process.

Thank you again for your support.

INVESTIGATING 8 months ago - at 08/21/2025 02:41PM

Hi Team,
We want to provide an update regarding the ongoing issue. The Conversational AI+ services are now functioning normally. However, the Agent Assist capabilities are still experiencing partial degradation. Our engineering team is continuing to work diligently to resolve the remaining impact and will keep you informed with any further updates.

Thank you for your continued patience and understanding.

INVESTIGATING 8 months ago - at 08/21/2025 01:48PM

Hi Team,
We want to inform you that we are currently experiencing a partial degradation in our AI capabilities for Agent Assist and Conversational AI+. Our engineering team is actively investigating the issue and working on a resolution.
We will share updates as soon as more information becomes available. Thank you for your patience and understanding.

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