Outage in Sprinklr

Issues with genAI features

Resolved Minor

September 26, 2025 - Started 7 months ago - Lasted about 3 hours
Official incident page

Incident Report

We wanted to inform you that some of our GenAI features are currently unavailable due to an issue on Azure’s end, which is affecting service performance. Our team is closely monitoring the situation and we shall keep you posted as soon as we have an update. We understand how important these features are to you, and we sincerely apologize for the inconvenience. Thank you for your patience and understanding.

Components affected

Sprinklr America (Prod2) Sprinklr America (Prod) Sprinklr America (Prod8) Sprinklr EMEA (Prod15)

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/27/2025 05:05AM

We’re pleased to inform you that the earlier issue affecting our GenAI features has been resolved. We are no longer seeing any errors, and service performance has returned to normal.
Our team will continue to monitor the situation closely, but at this time, everything is functioning as expected.
Thank you once again for your patience and understanding.

INVESTIGATING 7 months ago - at 09/27/2025 02:13AM

We wanted to inform you that some of our GenAI features are currently unavailable due to an issue on Azure’s end, which is affecting service performance.
Our team is closely monitoring the situation and we shall keep you posted as soon as we have an update. We understand how important these features are to you, and we sincerely apologize for the inconvenience.
Thank you for your patience and understanding.

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