Outage in Sprinklr
Live Chat Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Sprinklr's Live Chat service experienced a 9-minute disruption on September 25, 2026, affecting the EMEA (Prod19) environment, during which users were unable to receive or handle incoming chat conversations. Voice and email services remained fully operational throughout the incident. The issue was resolved at 07:30 UTC, with chat functionality restored and the service placed under continued monitoring.
We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Voice and Email services remain unaffected
Components affected
Sprinklr EMEA (Prod19)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 09/25/2026 07:30AM
The Live Chat service issue has been resolved. Chat functionality has been restored, and incoming chats are now being received and handled normally. The service is being monitored to ensure continued stability.
INVESTIGATING
12 days ago - at 09/25/2026 07:24AM
We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Voice and Email services remain unaffected
Latest Sprinklr outages
Scheduled Maintenance – Developer Portal - 1 day ago
Investigating – Certificate Expiry - 3 days ago
Live Chat Service Disruption - 4 days ago
Email Publishing Failures in Prod 8 - 8 days ago
Errors within Benchmarking dashboards - 21 days ago
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