Outage in Sprinklr
Email Publishing Failures in Prod 8
Resolved MajorIncident Report
Summary AI Generated
Sprinklr experienced a major incident lasting 23 minutes in which users on the America Prod 8 environment were unable to publish emails. The engineering team investigated and implemented a fix, restoring email publishing functionality. The service was confirmed resolved and is being monitored for stability.
Hi Team,
We are reaching out to inform you that our team has identified an issue where users may experience failures while publishing emails in Prod 8.
Our Engineering teams are actively investigating the issue on priority. We will keep you posted with further updates as more information becomes available.
If you encounter any further issues related to this incident, please contact the Sprinklr Support Team.
Components affected
Sprinklr America (Prod8)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/28/2026 06:08PM
Hi Team,
We are reaching out to inform you that the issue affecting email publishing in Prod 8 has been resolved. Our Engineering team implemented the required fix, and email publishing is now functioning as expected.
We will continue to monitor the service to ensure stability. If you encounter any further issues related to this incident, please contact the Sprinklr Support Team.
INVESTIGATING
8 days ago - at 09/28/2026 05:49PM
Hi Team,
We are reaching out to inform you that our team has identified an issue where users may experience failures while publishing emails in Prod 8.
Our Engineering teams are actively investigating the issue on priority. We will keep you posted with further updates as more information becomes available.
If you encounter any further issues related to this incident, please contact the Sprinklr Support Team.
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