Outage in Sprinklr
Live Chat Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Sprinklr's Live Chat service experienced a disruption lasting approximately 1.5 hours on October 2, 2026, affecting the EMEA Prod19 environment. Users were unable to receive or handle incoming chat conversations during this period. The issue was mitigated by 12:05 UTC, with Engineering confirming service recovery and continuing to monitor.
We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Further updates will be shared as the investigation progresses.
Components affected
Sprinklr EMEA (Prod19)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/02/2026 12:05PM
The Live Chat issue has been mitigated, and services have returned to normal. Customers should now be able to receive and handle incoming chat conversations normally. Engineering team has validated the recovery and will continue to monitor the service closely.
INVESTIGATING
4 days ago - at 10/02/2026 10:38AM
We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Further updates will be shared as the investigation progresses.
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