Outage in Square

Degraded Performance Reporting on Android Devices

Resolved Minor
June 29, 2022 - Started almost 3 years ago - Lasted about 11 hours
Official incident page

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Outage Details

We are getting multiple reports of Square Register, Square Terminal, & Android devices showing incorrect sales reporting data within the application. The Point of Sale app is defaulting to "this device only" instead of all devices which is making it appear like there are irregularities in sales reporting. This issue can be resolved by changing the reporting filters from "this device only" to "all devices". We appreciate your patience while our engineering team investigates this.
Components affected
Square Reporting
Latest Updates ( sorted recent to last )
IDENTIFIED almost 3 years ago - at 06/30/2022 08:08AM

Our engineering team confirmed the Sales Reporting data is correct. Some Android devices show "This device only" filter by default. Please check the Device filter and select "All devices" if you notice any irregularities.

INVESTIGATING almost 3 years ago - at 06/29/2022 09:20PM

We are getting multiple reports of Square Register, Square Terminal, & Android devices showing incorrect sales reporting data within the application. The Point of Sale app is defaulting to "this device only" instead of all devices which is making it appear like there are irregularities in sales reporting.

This issue can be resolved by changing the reporting filters from "this device only" to "all devices".

We appreciate your patience while our engineering team investigates this.

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