Outage in Square

Degraded Performance: Customer Directory

Resolved Minor
February 23, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 02/23/2023 11:05PM

Our engineers have released a fix for the disruption impacting Customer Directory. We are currently monitoring the progress. We appreciate your continued patience.

INVESTIGATING over 2 years ago - at 02/23/2023 11:02PM

We are continuing to investigate this issue. We appreciate your patience while our engineers work towards a fix.

INVESTIGATING over 2 years ago - at 02/23/2023 08:35PM

We have received reports that Sellers are unable to see the history of Customer payments under their profile in the Customer Directory. Additionally, Customer names are not appearing on Transactions under the "Paid By" section as well.

INVESTIGATING over 2 years ago - at 02/23/2023 08:00PM

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Latest Square outages

Payments Disruption - about 11 hours ago
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Dashboard Disruption - 8 days ago

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