Outage in SquaredUp US

Platform disruption causing intermittent issues

Resolved Minor
October 20, 2025 - Started 3 months ago - Lasted about 11 hours
Official incident page

Incident Report

AWS are still reporting issues with US-East-1 (https://health.console.aws.amazon.com/health/home#/account/dashboard/open-issues). We are seeing intermittent issues with some features including notifications, indexing and health roll-up.
Components affected
SquaredUp US SquaredUp - Web Application SquaredUp US SquaredUp - API

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/21/2025 06:21AM

This incident has been resolved.

MONITORING 3 months ago - at 10/20/2025 09:21PM

AWS are continuing to report an issue but the situation is improving. Indexing within Squaredup is now working as normal.

IDENTIFIED 3 months ago - at 10/20/2025 07:33PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/20/2025 07:20PM

AWS have stated the fix is implemented and they are beginning to see normal service resume

INVESTIGATING 3 months ago - at 10/20/2025 06:55PM

AWS are still reporting issues with US-East-1 (https://health.console.aws.amazon.com/health/home#/account/dashboard/open-issues). We are seeing intermittent issues with some features including notifications, indexing and health roll-up.

Latest SquaredUp US outages

Issue affecting logging into the platform - about 1 month ago
Issue affecting logging into the platform and shared dashboards loading - about 2 months ago
Issues affecting data sources using Relay Agent - 3 months ago
SquaredUp Web Application and platform services disruption - 3 months ago
Platform issue affecting log in & sign ups. - 3 months ago

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