Outage in Squarespace
Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update
Resolved MajorIncident Report
Summary AI Generated
The Acuity Scheduling Admin mobile app crashed on launch for iOS 27 users, rendering the scheduling tool inaccessible for nearly 95 hours. Android users were unaffected throughout the incident. The issue was resolved by releasing Acuity Scheduling version 98.0.0 on the Apple App Store, which users on iOS 27 can install to restore access.
Some users are experiencing issues with the Acuity Admin Mobile app crashing when attempting to launch the app after the latest iOS 27 update. We are currently investigating the issue.
Components affected
Squarespace SchedulingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 09/22/2026 07:25PM
Access to the Acuity Scheduling app has been restored for users on iOS 27. Users can update to Acuity Scheduling version 98.0.0 via the Apple App Store to install the fix.
IDENTIFIED
19 days ago - at 09/21/2026 07:25PM
We are continuing to work on a fix for this issue.
IDENTIFIED
20 days ago - at 09/20/2026 04:57PM
The issue has been identified and we are working on a fix.
INVESTIGATING
22 days ago - at 09/18/2026 08:46PM
We currently recommend that users remain on iOS 26 and defer upgrading to iOS 27 until this issue is resolved. This precaution will ensure uninterrupted access to the Acuity Admin Mobile app. Android users remain unaffected.
INVESTIGATING
22 days ago - at 09/18/2026 08:35PM
Some users are experiencing issues with the Acuity Admin Mobile app crashing when attempting to launch the app after the latest iOS 27 update. We are currently investigating the issue.
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