Outage in Squiz

Cloud Hosted Funnelback Incident - AU only

Resolved Minor
July 16, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

Hello Customers. We have an incident raised now regarding configurations reverting to old versions and failures in pushing new collections for clients who have Funnelback hosted in Australia and in a SAAS/Cloud infrastructure. Our team are now working on rectifying Funnelback functionality.
Components affected
Squiz Cloud Hosted Instances
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 07/16/2025 03:55AM

This incident is now declared as resolved.
Our team have identified the clients who need to be contacted in order to push their collections again.
Feel free to let us know if you have any outstanding issues via My.Squiz.Net

IDENTIFIED about 1 month ago - at 07/16/2025 03:28AM

We have identified the cause of the issue at hand and are now on our way to producing a fix for this.

If you believe you are affected then feel free to log a case with us on My.Squiz.Net

INVESTIGATING about 1 month ago - at 07/16/2025 03:03AM

Hello Customers.

We have an incident raised now regarding configurations reverting to old versions and failures in pushing new collections for clients who have Funnelback hosted in Australia and in a SAAS/Cloud infrastructure.

Our team are now working on rectifying Funnelback functionality.

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